Returns and Exchange
At Orvel, every piece is thoughtfully crafted and carefully packed with love. While we do not offer general returns or exchanges, we take full responsibility if your order arrives with any genuine issues.
1. Eligibility for Return or Exchange
We accept complaints only in the following cases:
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Product received in a damaged condition (during transit)
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Manufacturing defect (such as a broken clasp or stone detachment)
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Incorrect product received
Important:
All issues must be reported within 48 hours (2 days) of delivery. Requests raised after this period will not be considered.
2. How to Raise a Complaint
To report an issue, please contact us within 48 hours of delivery through one of the following channels:
When raising a complaint, kindly share:
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Clear images of the damaged or defective product
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A photo of the outer box and Orvel packaging
Please ensure that the product tag remains intact. Items without original tags will not be eligible for return or exchange.
3. Resolution Process
Once your complaint is received, our team will respond within 6–8 working hours (Monday to Friday, 10:00 AM – 7:00 PM).
Based on the issue, you will be offered one of the following options:
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Exchange: A replacement will be shipped after the defective item is picked up from your address
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Return & Refund: The refund will be initiated only after the product is received by us and successfully passes quality inspection
4. Additional Terms
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Refunds will be processed to the original mode of payment (UPI, card, wallet, etc.)
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Orvel will bear the shipping cost for damaged, defective, or incorrect items
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Returns or exchanges are not applicable for reasons such as personal preference, size concerns, or change of mind
Colour Disclaimer:
Please note that product colours may vary slightly due to photographic lighting conditions or differences in screen and monitor settings. Such variations will not be accepted as a valid reason for return or exchange.
